Welcome to the Flowers Crystal Palace website. These Terms & Conditions (the "Terms") govern the use of our online store for ordering flower arrangements and related gifts, with a focus on delivery throughout Crystal Palace and the surrounding areas. By placing an order on this website, you agree to comply with these Terms. If you have any questions regarding these Terms, please read this document carefully before purchasing. These Terms & Conditions apply to all customers accessing and placing orders for flower deliveries in Crystal Palace and neighbouring districts.
1.1 Placing an Order
Orders for flower delivery in Crystal Palace may be placed via our website at any time. Select your chosen flower products, add them to your basket, and proceed to the checkout page. Here, you will be able to review your selection, confirm the recipient and delivery address, select delivery dates and times (subject to availability), and provide any additional instructions for our florists.
1.2 Acknowledgement & Acceptance
Once you place your order, you will receive an automated acknowledgement via our website or via email, detailing your order summary. Acceptance of your order, and thus the existence of a contract, will occur only upon dispatch of your items. We reserve the right not to accept or to cancel your order for reasons such as product unavailability, payment issues, or delivery restrictions.
1.3 Delivery Area
Our flower delivery service specialises in Crystal Palace and delivers to the surrounding localities as specified on our website. Orders placed for addresses beyond our coverage area may be declined or refunded, and we reserve the right to update our delivery zones periodically.
1.4 Order Accuracy
You are responsible for ensuring that all details provided at checkout—including the recipient’s name, address, and contact information—are accurate and complete. We cannot be held liable for delays or non-delivery arising due to inaccurate address or recipient details.
2.1 Accepted Payment Methods
Flowers Crystal Palace accepts several forms of online payment, including (but not limited to) major credit and debit cards, as indicated on the checkout page. Payment is required in full at the time of order, and we do not accept payment on delivery.
2.2 Pricing
All prices are displayed in GBP and are inclusive of VAT at the prevailing rate. The final price, including delivery and any applicable charges, will be clearly presented at checkout prior to order confirmation. We reserve the right to change product prices or delivery charges at any time; such changes will not affect orders already placed and accepted.
2.3 Payment Security
Our payment processing uses secure encryption technologies. Your payment details are handled in accordance with PCI DSS standards to maintain your privacy and security when ordering flowers online in Crystal Palace.
3.1 Changing Your Order
If you wish to amend an order (such as changing address, date, or message), please contact us as soon as possible. While we will do our best to accommodate requests, changes may not be possible after your order has been prepared or dispatched.
3.2 Cancellations
You may cancel your order for a full refund provided the cancellation is received at least 24 hours before the scheduled delivery time. After this period, cancellations may not be possible as perishable flowers are often prepped or dispatched for delivery. In exceptional circumstances and at our discretion, we may offer a partial refund or credit.
3.3 Non-Deliveries
If a delivery cannot be completed due to an incorrect address, absence of the recipient, or other reasons beyond our control, we will make reasonable attempts to arrange redelivery or collection. However, repeated failed delivery attempts may result in the order being returned to us, with no refund available for perishable goods.
4.1 Delivery Schedule
We aim to deliver flowers on your chosen date, typically during our normal delivery hours. However, specific delivery times cannot always be guaranteed, particularly during busy periods such as holidays or peak seasons. For same-day or timed deliveries, please order early and check our availability.
4.2 Recipient Not Home
If the recipient is unavailable at the delivery address, we will endeavour to leave the flowers with a neighbour or in a safe location, leaving a card to notify the recipient. If neither is possible, we may attempt to contact the recipient or the sender for further instructions.
4.3 Product Substitution
On rare occasions, we may need to substitute certain flower varieties, containers, or complimentary items due to seasonal availability or supply issues. Any substitutions will always be of equal or higher value, and we strive to uphold the overall style, colour palette, and quality of your selected arrangement.
5.1 Perishable Nature of Flowers
All floral arrangements and bouquets are made with fresh, perishable products. For this reason, we do not generally accept returns of flowers once delivered unless they arrive damaged or not as described.
5.2 Quality Issues or Damages
If your order arrives in an unsatisfactory condition or does not match your order, please notify us within 24 hours of receipt. We may request supporting images and, upon verifying the issue, will offer a replacement, refund, or other suitable remedy as required by law.
5.3 Non-Perishable Gifts
For non-perishable items such as vases or gift accessories, you have the right to return them within 14 days, provided they are unused and in original packaging. Return costs may apply unless the item is faulty or incorrectly supplied.
6.1 General Limitations
Flowers Crystal Palace is not liable for indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our website or delivery services. Our maximum liability to you in respect of any order shall not exceed the total price paid for the goods in question.
6.2 Exclusions
Nothing in these Terms excludes or limits liability for death or personal injury resulting from our negligence, fraud, or any other liability that cannot be limited or excluded by applicable law.
We are committed to protecting your personal data in accordance with all applicable UK data protection legislation. Data you provide when ordering flowers online for Crystal Palace delivery is used solely for processing and delivering your order, and is handled securely. For further information, please see our Privacy Policy.
All content, designs, images, logos, and text on the Flowers Crystal Palace website are owned or licensed by us. Reproduction, modification, or distribution of any part of this website without our express permission is strictly prohibited.
We will not be liable or responsible for any failure to perform, or delay in performance of, any obligations under these Terms that is caused by events outside our reasonable control, including but not limited to natural disasters, strikes, traffic delays, or disruptions to supplier channels.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under, or in connection with, these Terms shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to update or change these Terms & Conditions at any time. Any changes will become effective immediately upon posting on our website. Your continued use of our flower delivery service in Crystal Palace and the surrounding areas signifies your acceptance of any such changes.
These Terms & Conditions apply to all customers of Flowers Crystal Palace, covering all online orders for flower delivery throughout Crystal Palace and nearby local communities.
These Terms do not affect your statutory rights.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 71 Westow Hill, London, SE19 1TX.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Crystal Palace, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Crystal Palace.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
