Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Crystal Palace
At Flowers Crystal Palace, we take pride in delivering premium-quality, freshly cut blooms to homes and businesses across the Crystal Palace area. As your trusted local florist, we are committed to ensuring your flowers arrive in peak condition and exceed your expectations for freshness and quality. If for any reason your order does not meet our high standards, we are here to put it right.
Damaged-on-Arrival Policy
Your satisfaction is paramount to us. If your flowers arrive damaged or in an unsatisfactory condition, please inform us within 24 hours of delivery. We kindly ask that you provide a clear photograph of the flowers in their original packaging. This allows us to quickly assess the issue and arrange a suitable resolution. Our goal is to ensure you receive only the freshest and most beautiful arrangements Crystal Palace has to offer.
Freshness Window & Quality Commitment
We promise that our bouquets and floral arrangements are prepared using flowers at their freshest. All our flowers, when cared for according to our guidelines, should retain their freshness for a minimum of 5 days from delivery. Should you notice premature wilting or another loss of freshness within this period, please get in touch promptly. Our team will work with you to identify the cause and provide a satisfactory solution.
Refund and Replacement Options
Your peace of mind is important to us. If your flowers arrive damaged, wilted, or are missing items, we offer the following remedies:
- Full Replacement: We will arrange for a new bouquet or arrangement to be delivered at no additional cost to you.
- Partial/Full Refund: Depending on the issue, we may offer a partial or full refund to your original payment method.
Refunds and replacements are typically processed once we have received photographic evidence and a description of the concern. Our aim is always to resolve issues swiftly and to your satisfaction, upholding our fresh flowers guarantee for all Crystal Palace floral deliveries.
Complaints Process
If you have feedback, suggestions, or a complaint regarding your order or experience with Flowers Crystal Palace, we invite you to contact us as soon as possible. Your comments are invaluable and help us to maintain our reputation as a top-rated local Crystal Palace florist.
We carefully investigate each complaint, ensuring we understand your concerns fully. One of our customer care specialists will respond and work with you to reach a fair resolution—whether that involves a refund, replacement, or another form of compensation.
Trusted Local Florist for Crystal Palace
Flowers Crystal Palace is proud to serve the households and businesses of Crystal Palace and its neighbouring communities. Our commitment to exceptional service, fresh flowers, and customer satisfaction has made us a reliable choice among local florists. Thank you for choosing us for your floral needs. We look forward to delighting you with our arrangements, every time.
